Welcome to Melbourne Chauffeurs. By booking or using our services, you agree to the following terms and conditions. These terms are designed to ensure a safe, reliable, and professional experience for all passengers. Please read them carefully before confirming your booking.
- Bookings & Confirmation: All bookings must be made with accurate pickup and drop-off details. A booking is considered confirmed only after you receive confirmation from our team.
- Fares & Payments: Fares are based on distance, time, and service type. Any additional stops, waiting time, tolls, or special requests may result in extra charges. Payment must be completed at the end of the trip unless agreed otherwise.
- Cancellations & Changes: Cancellations or changes should be made as early as possible. Late cancellations may attract a cancellation fee, especially for airport, event, or wedding transfers.
- Waiting Time: Complimentary waiting time may apply for airport pickups. Extra waiting beyond the allowed time may be charged at standard rates.
- Passenger Responsibility: Passengers are expected to behave respectfully and follow all safety rules. Any damage caused to the vehicle may result in repair costs being charged.
- Liability: While we aim to provide timely service, we are not responsible for delays caused by traffic, weather, road closures, or events beyond our control.
- Service Availability: All services are subject to vehicle availability and operational conditions within Melbourne.
By using our services, you acknowledge and accept these terms and conditions. For any questions, please contact Melbourne Chauffeurs before your scheduled ride.
