At Melbourne Chauffeurs, we understand that travel plans can change. Our cancellation and refund policy is designed to be fair, transparent, and easy to understand for all passengers booking our airport transfers, corporate travel, hotel transfers, event rides, VIP services, and wedding transfers in Melbourne.
We recommend that customers review the details below before confirming a booking. By placing a booking with us, you agree to the following terms and conditions.
- Free Cancellation Window: Cancellations made at least 24 hours before the scheduled pickup time are eligible for a full refund.
- Late Cancellations: Cancellations made within 24 hours of the pickup time may incur a partial charge to cover driver allocation and scheduling costs.
- No-Show Policy: If the passenger does not arrive at the agreed pickup location within the allocated waiting time and no contact is made, the booking will be treated as a no-show and may not be eligible for a refund.
- Refund Processing: Approved refunds are processed back to the original payment method. Processing times may vary depending on your bank or payment provider.
- Booking Changes: Amendments to date, time, or pickup location are subject to availability. Fare differences may apply where relevant.
- Service Disruptions: In the rare event that we are unable to provide the booked service due to unforeseen circumstances, a full refund or suitable alternative will be offered.
For any cancellation or refund request, please contact our support team as soon as possible with your booking details so we can assist you promptly.
